Unrivalled customer servicespeedy and professional
Our award-winning Service Desk staff provide fantastic IT support to all of our customers and calls made to the service are usually answered within 30 seconds. Calls can be logged via phone, email or directly through your web browser and updates can be viewed in real-time.
The right support
where and when you need it
The team has a strong customer service focus and will ensure that your issue is dealt with promptly and efficiently. They currently fix 90% of calls on first contact so you can be sure that your issue will be dealt with as quickly as possible to get you working again.
We have a proactive approach to support so if we notice any potential problems which may arise we will resolve them before they cause any disruption to your staff.
Support can be delivered either via remote control or on-site depending on the most convenient option for the customer.Get help fast
Quick and reliableIT support
We work tirelessly to provide the best service to our customers and our outstanding call statistics reflect this.
of issues fixed
on the first call
to answer a call
on all devices
our IT services
So much more than just support
We offer a host of add-on support services
In addition to IT Support the following services are also available.
– Asset Management
– Hardware and Software Procurement
– Centralised Policy Management
– Live Dashboards and Reporting
Highly recommendedby our clients
We are very proud of the feedback we receive from our customers and believe that you will be impressed by the level of service that we offer.
During our latest independent survey 2019 for IT services support calls, we scored 9.4 out of 10
Interested in our award-winning customer service?
We pride ourselves on delivering an exceptionally high standard of service while being friendly, approachable and customer-focused.
With our award-winning Service Desk and technical expertise, we are happy to offer support, advice and assistance with any technical requirements or projects you have.
The CPG IT team remains the best IT team I have worked with in any position within the NHS or other private companies since I qualified in 1997. Thank you for your continued excellence.