Each member of our fantastic and dedicated team is shown below and they all play a valuable role to provide our excellent systems and services.

Darren Mckay

Director

Darren Mckay

Director
What does my job entail?

As one of the Directors, I am responsible for managing the F4 IT team, leading on strategy and ensuring client needs are met.

With over 25 years experience in the IT field, I have a real eye for new ways of working, a strong focus on customer satisfaction and I am always striving to enhance the customer experience, making sure we become a critical friend to all of our clients.

Working closely with our finance and business arms to continually promote our wide range of products and services to local organisations, I also ensure we build long term relationships with all our clients.

Professionally trained in Windows Active Directory, Microsoft Exchange, LAN / WAN technologies, Firewalls, Secure Wireless, Avaya Phone Systems, Disaster Recovery, Business Continuity, IT Strategy, Design and implementation.


Special skills

Leading IT Departments,
Infrastructure
Design/Management, Service
Design, Datacentre/Infrastructure

Team Vital Stats

Customer Service

95

Call Handling

80

Friendliness

90

Call Management

80

Tea Making Skills

20

Music Taste

85

Dancing Ability

95

Sense of Humour

90

Dean Blakeman

IT Systems and Assurance Manager

Dean Blakeman

IT Systems and Assurance Manager
What does my job entail?

I am the Operational Manager, ensuring all our systems and customer services are operating smoothly and securely.

I also take the lead on Information Governance and Security, including our ISO27001 certification.

I am a qualified Project Manager and manage most of the technical projects and new customer implementations.


Special skills

Project Management, Systems
Management, Information
Governance, Software
Development

Team Vital Stats

Customer Service

85

Call Handling

85

Friendliness

90

Call Management

80

Tea Making Skills

50

Music Taste

75

Dancing Ability

55

Sense of Humour

60

Rob Coulbeck

IT Infrastructure Manager

Rob Coulbeck

IT Infrastructure Manager
What does my job entail?

I provide 2nd and 3rd line support for F4 IT customers while supporting and maintaining the network and datacentres. I am responsible for the ongoing maintenance of existing systems (maintaining SQL databases, IIS, VMware, AV) and continued development of new systems and technologies used by the group and take the lead of these implementations as required. I am also responsible for managing multiple ongoing projects ensuring resources are allocated efficiently to ensure deadlines are met.


Special skills

VMWare Datacentre
Virtualisation, Windows Server
Products

Team Vital Stats

Customer Service

90

Call Handling

80

Friendliness

85

Call Management

75

Tea Making Skills

55

Music Taste

95

Dancing Ability

45

Sense of Humour

90

David Whitfield

IT Customer Services Manager

David Whitfield

IT Customer Services Manager
What does my job entail?

As IT Customer Services Manager it is my responsibility to oversee the management and day to day operations of our customer facing function of the team. I have responsibility of the Service desk 1st and 2nd line function, as well as Field support and project support based roles in the team. All customer escalations are managed through myself, as well as attending regular customer account meetings to discuss ongoing work issues and  analysis of detailed KPI and Service Reports. As part of my role I ensure the team all work towards our customer service ethos and provide our customers with the best possible levels of customer service.


Special skills

Customer Service, Office/Clinical
System Training, Service Desk and
Project Management

Team Vital Stats

Customer Service

100

Call Handling

85

Friendliness

95

Call Management

90

Tea Making Skills

30

Music Taste

85

Dancing Ability

80

Sense of Humour

80

Omar Abul-Hawa

Senior IT Engineer

Omar Abul-Hawa

Senior IT Engineer
What does my job entail?

I’m a Senior IT Engineer responsible for overseeing the 1st line technical response and ensuring that your problems are addressed in a quick and efficient manner. I’m also responsible for the implementation of any customer facing projects.


Special skills

Technical Support, Customer
Service, Service Desk Supervision,
Project Management

Team Vital Stats

Customer Service

95

Call Handling

95

Friendliness

95

Call Management

85

Tea Making Skills

70

Music Taste

40

Dancing Ability

30

Sense of Humour

55

Allen Berry

Senior IT Engineer

Allen Berry

Senior IT Engineer
What does my job entail?

I provide day to day 2nd line support for the service desk and field support along with project support along with assisting to maintain the wireless, firewall and switch infrastructure.  I’m also involved with asset management / disposal and door access control management.


Special skills

2nd and 3rd line, networking,
switching, Aruba Wireless, Avaya
Phones, AD and GPO

Team Vital Stats

Customer Service

90

Call Handling

85

Friendliness

80

Call Management

85

Tea Making Skills

50

Music Taste

25

Dancing Ability

10

Sense of Humour

35

Dan Hickling

Senior IT Service Desk Technician

Dan Hickling

Senior IT Service Desk Technician
What does my job entail?

My job role within F4 IT is quite varied. As part of my day to day work I carry out field work, 1st & 2nd line IT support, project work and customer migration work. As a team we endeavour to implement a customer service focused approach. I feel it is very important to be as friendly and helpful as possible while also being efficient and responsive on a daily basis. It helps a great deal to achieve this if you enjoy your job and have passion for the work you do.


Special skills

Customer Service, Remote Support
and Field Support

Team Vital Stats

Customer Service

95

Call Handling

90

Friendliness

90

Call Management

95

Tea Making Skills

30

Music Taste

35

Dancing Ability

95

Sense of Humour

70

Andy Green

Senior IT Service Desk Technician

Andy Green

Senior IT Service Desk Technician
What does my job entail?

As part of my role as a Senior IT Service Desk Technician I provide IT support to a range of Health and non-health care professionals, which is through phone calls, emails and when they visit us on site. I deal with creating and closing Windows accounts, NHSmail account and mailbox permissions and network folder permissions.

I also provide Information Governance Training to members of staff which can be onsite and offsite.


Special skills

Customer Service, Clinical System
Training, Remote Support, Active Directory, Data Permissions and Registration Authority activities

Team Vital Stats

Customer Service

95

Call Handling

95

Friendliness

95

Call Management

95

Tea Making Skills

40

Music Taste

65

Dancing Ability

20

Sense of Humour

75

Ben Jackson

IT Service Desk Technician

Ben Jackson

IT Service Desk Technician
What does my job entail?

As part of the Service Desk Team my role is to answer the phones to take first line calls and deal with IT issues over the phone.

I am looking forward to learning and gaining new skills within my current role.


Special skills

Customer Service

Team Vital Stats

Customer Service

95

Call Handling

90

Friendliness

90

Call Management

85

Tea Making Skills

55

Music Taste

45

Dancing Ability

25

Sense of Humour

65

Tom Walker

Tom Walker

IT Service Desk Technician

Tom Walker

IT Service Desk Technician
What does my job entail?

As part of the Service Desk Team my role is to answer the phones to take first line calls and deal with IT issues over the phone.

I am looking forward to learning and gaining new skills within my current role.


Special skills

Customer Service

Team Vital Stats

Customer Service

90

Call Handling

90

Friendliness

90

Call Management

90

Tea Making Skills

80

Music Taste

70

Dancing Ability

60

Sense of Humour

70

Ian Brightmore

Ian Brightmore

IT Service Desk Technician

Ian Brightmore

IT Service Desk Technician
What does my job entail?

As part of the Service Desk Team my role is to answer the phones to take first line calls and deal with IT issues over the phone.

I am looking forward to learning and gaining new skills within my current role.


Special skills

Customer Service, Administration

Team Vital Stats

Customer Service

90

Call Handling

90

Friendliness

90

Call Management

90

Tea Making Skills

80

Music Taste

70

Dancing Ability

60

Sense of Humour

70